WHAT SHOULD I DO IF MY ORDER HAS NOT ARRIVED?
If your order has not arrived within 5 working days of the dispatch date, please contact us and we will endeavour to trace your delivery. So we can help you as quickly as possible, make sure you have your order number to hand.
CAN I PLACE AN ORDER BY TELEPHONE?
No, we only accept orders via our website online. This ensures we are able to keep costs low and pass these savings on to you through our prices.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept PayPal, ApplePay, GooglePay, ShopPay and all major debit and credit cards via shopify payments, including Visa, Visa Debit, Visa Electron, MasterCard, Maestro, and Amex.
DO YOU SHIP INTERNATIONALLY?
Yes! - We ship worldwide!
WHAT SHIPPING COURIER DO YOU USE?
For Adult Toys we use UPS. Some items arrive to us first, then we’ll use a UK based courier.
For all other items, we use Royal Mail & DPD.
HOW CAN I TRACK MY ORDER?
You can request a tracking reference number and we’ll email it to you.
WHAT DO I DO IF I HAVE A DEFECTIVE PRODUCT?
Products with manufacturing defects must be reported within 60 days from receipt. Contact us regarding replacement and return.
CAN I CANCEL MY ORDER?
If you would like to cancel an order, please contact us immediately, the sooner the better, either by phone or email. If your package has already been dispatched, then unfortunately we are unable to refund the shipping costs for the dispatched item, only for the cost of the item purchased. These items will also be returned to us at your own expense. If the order is cancelled before the item is dispatched, we can, however, refund the whole order cost.
WHAT IS YOUR RETURN POLICY?
If you are not satisfied with your purchase, you can return the item(s) for up to 30 days from the date you received it. Please see our Refund Policy page for more details as some products are excluded.
ARE MY PAYMENT DETAILS / DATA SECURE?
Yes. Feel Good Store uses a 256-bit SSL certificate to establish a secure encrypted connection between your computer and its servers. This connection protects your sensitive data.
All pages, content, credit card, and transaction information are protected by the same level of security used by banks.
All Debit and Credit card payments are processed using well known payment processors, PayPal & WorldPay. Also, see our trust badges for more details on security certificates.